Free
For small teams getting started.
- Unlimited projects, tickets and Docs
- 1 connection to a code platform
- 100 AI requests a month
- 2 GB of files
- Email support, within 2 working days coming soon
One fixed price per band of people. Within the band, invite whoever you want and the invoice does not change. Viewers and AI agents never count, nor do Service desk customers, once they arrive.
For small teams getting started.
For teams that want everything, without paying per person.
For larger companies, with more guarantees and help.
For more than 500 people, with its own contract.
Type how many people edit in your current tool and how much you pay for each.
One fixed price for each band. The bigger the team, the less each person costs.
| People | Monthly | Can grow to | Per person, per month | AI per month | Files |
|---|---|---|---|---|---|
| 11 – 20 | €59 | 22 | €5.36 → €2.95 | 1,000 | 100 GB |
| 21 – 40 | €109 | 44 | €5.19 → €2.73 | 2,000 | 200 GB |
| 41 – 75 | €199 | 82 | €4.85 → €2.65 | 3,750 | 375 GB |
| 76 – 150 | €349 | 165 | €4.59 → €2.33 | 7,500 | 750 GB |
| 151 – 300 | €649 | 330 | €4.30 → €2.16 | 15,000 | 1.5 TB |
| 301 – 500 | €990 | 550 | €3.29 → €1.98 | 25,000 | 2.5 TB |
Prices excluding VAT. Per person: at the bottom and at the top of the band. Over 500 people: Enterprise, custom quote.
Anything marked «coming soon» is still being built or only starts when payments open.
| Free | Pro | Business | Enterprise | |
|---|---|---|---|---|
| People who edit | up to 10 | 11 to 500 | 11 to 500 | over 500 |
| Viewers (read only) | unlimited, free | unlimited, free | unlimited, free | unlimited, free |
| AI agents | not counted | not counted | not counted | not counted |
| Projects, tickets and Docs | unlimited | unlimited | unlimited | unlimited |
| Service desk portal customers | up to 50 coming soon | unlimited, free coming soon | unlimited, free coming soon | unlimited, free coming soon |
| AI requests per month | 100 | 50 per person of the band | 150 per person of the band | custom |
| Files | 2 GB | 5 GB per person of the band | 20 GB per person of the band | custom |
| Extra AI and storage packs | No | for sale coming soon | for sale coming soon | in the contract coming soon |
| Reports and exports | basic | full | full and audit coming soon | full and audit coming soon |
| Code platform connections | 1 | all coming soon | all coming soon | all coming soon |
| Migration | done by your team coming soon | done by your team coming soon | assisted by us coming soon | dedicated coming soon |
| 2FA and required 2FA | Yes | Yes | Yes | Yes |
| GDPR tools and DPA | Yes | Yes | Yes | yes, and negotiated DPA |
| Activity log (24 months) | Yes | Yes | yes, with export coming soon | yes, with export coming soon |
| SSO (SAML) and SCIM | No | No | Yes coming soon | Yes coming soon |
| Availability SLA | No | No | 99.9% coming soon | custom coming soon |
| Support | email, 2 working days coming soon | email, 1 working day coming soon | priority, 4 working hours coming soon | account manager coming soon |
| Daily backups | Yes | Yes | Yes | Yes |
| Payment | No | monthly or yearly, card or SEPA debit coming soon | monthly or yearly, card or SEPA debit coming soon | yearly contract, bank transfer coming soon |
Only members who can create and edit. Viewers, customers who open requests in the Service desk portal, AI agents and deactivated accounts do not count.
A team starts in the band of its size and can then grow 10% more at no cost. Once payments open: beyond that, we tell the owner of the organization and the band only changes 30 days later, or at renewal if that comes first. We will never stop anyone joining because of the band.
You move down a band at the next renewal, with no penalty.
Prices exclude VAT. Companies in other European Union countries with a valid VAT number: reverse charge, no VAT on the invoice. Companies and people in Portugal: Portuguese VAT is added. Other cases will be confirmed with our accountant before payments open. Invoices will be issued by software certified by the Portuguese Tax Authority.
At the end of the paid period, the organization will go back to the Free plan. If it has more than 10 people, it becomes read-only until the team is smaller or it pays again. Nothing will be deleted.
You will pay 10 months and use 12, and you will be able to move from monthly to yearly at any time.
In the European Union, in Ireland, with encrypted backups every night. Every plan has the GDPR tools and the data processing agreement (DPA, still under legal review).
Yes, once importing is ready: it is being built to keep the ticket keys, comments, attachments and history. On Business, our team will help you migrate.